At Cure2Day, your satisfaction and health are our top priorities. This policy explains the terms for returning products and receiving refunds. Please read carefully, as some items—particularly prescription medicines—are non-returnable due to safety standards and legal regulations.

When Returns Are Accepted

Returns are permitted under the following conditions:

  • You received a damaged or faulty item.
  • A product was sent in error.
  • Unopened, non-prescription items in their original packaging may qualify for return.

Please be aware:

  • Prescription drugs are non-returnable and non-refundable once opened, tampered with, or damaged, due to health regulations.
  • All return requests must be initiated within 2 days of delivery.

Order Cancellation Terms

Orders may be cancelled in the following situations:

Out of Stock

If an item becomes unavailable, your order will be cancelled and a full refund will be issued.

Purchase Limit Breach

Orders exceeding the allowed quantity may be cancelled.

Customer Request

Orders can be cancelled if they have not yet been shipped.

Unpaid Orders

Non-payment may result in automatic order cancellation.

Disputes

Orders flagged for authenticity, verification, or fraud concerns may be cancelled.

Steps to Initiate a Return

Contact Us

Email contact@cure2day.com within 2 days of receiving the product. Please include your order number and details of the issue.

Proof of Purchase

For damaged or incorrect items, photographs may be required for verification.

Approval

Once your request is reviewed and approved, we will provide return instructions.

Return Shipping Costs

  • If the product is defective, incorrect, or damaged, Cure2Day will cover the return shipping costs.
  • For eligible unopened non-prescription items, customers are responsible for return shipping costs.

Refunds and Replacements

Transit Damage or Loss

A full refund or replacement will be provided for products lost or damaged during transit.

Partial Deliveries

You will only be charged for the items received. Any missing items will be refunded.

Wrong Item Delivered

Please contact us with supporting images. We will arrange a refund or replacement after verification.

Refund Timeline

  • Refunds may take up to 14 business days to appear in your original payment method after approval.
  • If you have not received your refund within this timeframe, please contact our support team.
  • Requests for refunds or replacements must be submitted within 2 days of delivery.

Items That Cannot Be Returned

The following items are not eligible for return:

  • Prescription medicines
  • Used or opened over-the-counter products
  • Items without original packaging or proof of purchase
  • Tampered wellness, personal care, or hygiene products

Product Exchanges

We do not offer direct product exchanges. If you receive a defective or incorrect product, please request a return and choose between a refund or replacement, subject to approval.

Need Help?

For any questions regarding returns, refunds, or replacements, please contact us:

Email: info@cure2day.com